Terms of Sale
(Includes Shipping information and Return/Exchange Policy)


U.S. Shipping Prices and Timelines


STANDARD 7-10 DAY SHIPPING
Initiated by FedEx, delivered by USPS
EXPEDITED 3-5 DAY SHIPPING
FedEx Ground Service


Continental US Alaska & Hawaii Continental U.S. Alaska & Hawaii
Orders up to $20.00 $6.99 $18.99
$9.99 $26.99
Orders $20.01 to $50.00 $7.99 $19.99
$10.49 $27.99
Orders $50.01 to $99.99 $9.99
$21.99
$10.99 $29.99
Orders $100.00 and above $11.99 $25.99 $12.99 $32.99

We ship to PO Boxes, Military/APF/AFO using Standard Shipping only.
Estimated delivery times are based on order processing and packing times (typically 24 TO 48 hours) plus shipment time required by the carrier.
Shipping dates are calculated as business days, excluding weekends and holidays.
All orders ship from Texas.

International Shipping

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers.

Once you have created your shopping Cart, choose the "INTERNATIONAL SHIPPING" button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.



Return/Exchange Policy


We are so committed to helping you get the right product for your goals that we back all of our products with a 100% satisfaction guarantee. If you aren't completely happy with your purchase, simply return it within 30 days.

Exchanges
Need help finding a new size, color or product? We recommend placing a new order for a replacement item. Our inventory changes often and select sizes and colors may sell out.

Place a new order online.
Then follow our return instructions below to send back the original item for a refund.

Need to exchange an item that was not purchased on Spenco.com? Contact Customer Service at (800) 877-3626.

Returns
Please send the product to the address below. If the product was not purchased on Spenco.com, please include a copy of your receipt.

Spenco Medical Corp.
Attn: Customer Service/Returns
6301 Imperial Drive
Waco, TX 76712

Nothing in this return policy conflicts with Spenco’s one year unconditional guarantee covering certain products. Such guarantee appears on those covered products’ packaging.

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